Fees & Class Structure
All new signups will be reserved for a period of 3 days plus an additional 2 days reminder. Payment must be made within these 5 days in order to confirm the reserved slot. If your fee is not paid by the due date, your slot will be given to the next person in the waiting list or other interested parties.
Our classes run perpetually with no fixed term. You have to commit a term of 10 consecutive lessons with 2 bonus lessons which can be used for replacement purposes if you are away on holiday, absent due to medical reasons and etc.
A renewal email or via WhatsApp will be sent 3 classes prior to the end of your current term. Confirmation and payment will be required within 5 days if you wish to continue in the current class for the following term. If your fee is not paid by the due date, your slot may be given to the next person in the waiting list or other interested parties.
We believe in maximum activity time for optimum learning. In order to achieve this, we will group student homogeneously based on age group and proficiency. Hence, your instructor may recommend you to switch to a more suitable class from time to time as the class progresses. We try our best to keep a new class schedule as similar as possible but unfortunately we cannot always guarantee this.
Our minimum size for a group class is 4 students. In the event that any class have less than 4 students, we will need to suggest you join an alternative class. We will try to keep class timing as similar as possible but unfortunately, we cannot always guarantee this as well. If this result in a change of your class date, time or venue, we will endeavour to give you as much notice as possible.
Happy Fish Malaysia reserves the right to postpone the start date of a group class for up to 4 weeks if the class size does not meet the minimum requirement.
In the event that you are absent for any reason, we will not provide further replacement lesson as we have included 2 bonus lessons for each term for such purpose.
In case you changed your mind after enrolling into our school, you may request a refund by informing us at least 7 days before the start of a lesson, or up to 7 days after your payment is made (whichever is earlier).
If the request for refund is made within less than 7 days upon the commencement of the first lesson, or after more than 7 days have elapsed from the payment date, the refund amount will only be 50%.
If the first lesson had commenced (regardless of attendance), there will strictly be no refund.
In an event that the student is certified unfit to swim for more than 3 weeks, it must be supported by a specialist doctor letter:
Option 1: You may transfer your current class balance to another individual subject to class availability according to age group, level and current progress.
Option 2: You may choose to put the lesson on-hold. Please understand that while your lesson is on-hold, the group will continue to progress. You will likely be assigned to another suitable class at a different time slot when you are ready to join us back.
Relief of Instructor
If your class permanent coach is unable to conduct a lesson on any particular day, Happy Fish Malaysia have the rights to cancel (with the fee not chargeable), postpone, or assign a relief swimming instructor instead.
Lost & Found
All lost and found item will be kept in the Lost & Found cabinet compartment for a month. All unclaimed items will be reused, recycled or donated to the needy.
Dress Code & Attire
Our indoor pools are heated. You may want to dress your child comfortably in normal lycra swimwear and avoid getting thermal swimwear.
All children under the age of 5 must wear a snugly fit swim diaper for the class. Strictly no every day/normal diaper in the pool as it will soak up the pool water, swell and burst. The content is hazardous when leaked into the pool. You may be held for costs and liabilities incurred if there is a need to evacuate and clean the pool due to contamination.
Children will not be allowed to participate in the class without a snugly fit swim diaper. You may purchase a disposable swim diaper from us at RM5.00 each if needed or reusable one at RM70.00.
Accompanying adults must wear appropriate swim attire with a dri fit t-shirt. Bring along goggles to see your children in action underwater. Strictly no shorts, long pants or cotton t-shirts.
All pool users have to rinse off under the shower before entering the pool for hygiene purpose.
Regardless of any child’s swimming ability, they should always be under adult supervision at all times. The swim teacher will not be responsible regarding your child’s safety before and after the class.
Kindly ensure your baby remain seated in the baby shower basin at all time.
Valuables & Jewellery
We will not accept any responsibility for the loss or damage of any personal possessions/belongings. It is advisable to remove all jewelleries before entering the pool.
Shower rooms, baby shower basins and baby changing stations and other facilities are strictly on first-come, first-serve basis. Please be mindful and considerate when using the facilities. Use it swiftly and keep it clean.
By attending the lessons, you agree to allow Happy Fish Malaysia to utilise all forms of media taken in our premises for our marketing materials.
Registration & Payment
- All slots will be reserved for a period of 3 days upon indication of interest. Payment must be made within these 3 days in order to confirm the reserved slot.
- You may request a refund by informing us at least 7 days before the start of, or up to 7 days after your payment is made (whichever is earlier). If the request for refund is made within less than 7 days upon the commencement of the first lesson, or after more than 7 days have elapsed from the payment date, the refund amount will only be 50%. If the first lesson has commenced (regardless of attendance), there will strictly be no refund.
- Parents are required to declare any medical conditions that the child has, and the school has the right to withdraw the child if they deem him / her unsuitable for lessons.
- All 4 lessons for a private class package must be completed within 6 weeks of the start date, or the remaining lessons may be forfeited (including the rescheduling of classes).
- Postponement of classes, due to any other reasons, will need to be communicated to the coaches at least 1 day before the lesson.
- The failure to inform in time may result in the relevant charges being applied.
- The possibility of a make-up class due to postponement will be subjected to the coach’s availability.